---
title: Why has the white light gone out on my Blink?
description: This means that the batteries have run out of juice, unlike Dashly they have stopped working.  All you need to do is replace the two AAA batteries inside the back cover and then it will start working
---

[Skip to content](https://help.dashly.com/migration/why-has-the-white-light-gone-out-on-my-blink#main-content)

English

Show submenu for translations

[Contact us](https://help.dashly.com/migration/kb-tickets/new?hsLang=en) [Customer portal](https://help.dashly.com/tickets-view?hsLang=en)

![dashly\_symbol\_white.png\]](https://help.dashly.com/hs-fs/hubfs/dashly_symbol_white.png?height=40&name=dashly_symbol_white.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://help.dashly.com/migration/kb-tickets/new)
- [Customer portal](https://help.dashly.com/tickets-view)
- Back to dashly.com

 Back to dashly.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://help.dashly.com/migration?hsLang=en)
2. [Homeowners](https://help.dashly.com/migration/homeowners?hsLang=en)
3. [Blink Magnet](https://help.dashly.com/migration/homeowners?hsLang=en#blink-magnet)

# Why has the white light gone out on my Blink?

This means that the batteries have run out of juice, unlike Dashly they have stopped working.  All you need to do is replace the two AAA batteries inside the back cover and then it will start working again.  

You may need to reconnect it to the Wi-Fi once you have done this.  If you get a flashing Orange light, then please follow the steps below.

- Log into your mobile app
- Open up the blink section
- Turn your blink on, with the button on the side, your blink will flash Blue, Cyan, Blue, Cyan
- Connect your blink to your Wi-Fi network by scanning the QR code on the back with your mobile phone
- Your blink will stay a steady blue, once it has connected to your Wi-Fi, and then will link to your Dashly account.

### Related Articles

![](https://help.dashly.com/hubfs/Knowledge%20Base%20Import/dashly.freshdesk.comsupportsolutionsarticles77000349511-why-has-the-white-light-gone-out-on-my-blink-hit.gif)

- [Advisers](https://help.dashly.com/migration/advisers?hsLang=en#main-content)

    - [Getting started](https://help.dashly.com/migration/advisers?hsLang=en#getting-started)
- [Homeowners](https://help.dashly.com/migration/homeowners?hsLang=en#main-content)

    - [Getting started](https://help.dashly.com/migration/homeowners?hsLang=en#getting-started)
    - [Blink Magnet](https://help.dashly.com/migration/homeowners?hsLang=en#blink-magnet)
    - [Using your dashboard](https://help.dashly.com/migration/homeowners?hsLang=en#using-your-dashboard)
    - [Credit Reports & Open Banking](https://help.dashly.com/migration/homeowners?hsLang=en#credit-reports-open-banking)
- [Mortgage Questions](https://help.dashly.com/migration/mortgage-questions?hsLang=en#main-content)

    - [General Questions](https://help.dashly.com/migration/mortgage-questions?hsLang=en#general-questions)
    - [Buy to Let Mortgages](https://help.dashly.com/migration/mortgage-questions?hsLang=en#buy-to-let-mortgages)
    - [Making or managing a mortgage application](https://help.dashly.com/migration/mortgage-questions?hsLang=en#making-or-managing-a-mortgage-application)
- [Security, Privacy & GDPR](https://help.dashly.com/migration/security-privacy-gdpr?hsLang=en)
- [General](https://help.dashly.com/migration/general?hsLang=en)

# Dashly Limited

© 2021 DASHLY. All rights reserved.

<https://www.linkedin.com/DashlyHQ>

Copyright © 2026, Dashly Limited